🔁 Return & Refund Policy

At Hair Essentials LLC, we are committed to delivering high-quality, professional-grade hair care products.

Eligibility for Returns

Returns are accepted only under the following circumstances:

• The item arrived damaged or defective

• The request is submitted within 7 days of confirmed delivery

• Valid proof is provided (clear photographic evidence)

We do not accept returns for:

• Change of mind

• Opened or used products

• Improper handling or storage

• Normal wear or misuse

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Opened products

• Used products

• Items not in original condition

Refunds

If your claim is approved:

• A full refund will be issued

• Refunds are processed to the original payment method

Hair Essentials LLC reserves the right to deny refund requests that do not meet policy conditions.

Return Shipping

For approved claims involving damaged or defective items, Hair Essentials LLC covers return shipping costs.

To initiate a return request:
📧 hairessentialshouston@gmail.com